Company Description

Junior Customer Supply Chain (Location: Nairobi)

Functional Area: Mobility Aftermarket.

Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.

Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Mobility Aftermarket, Power Tools and Home Comfort.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Job Description

Your responsibilities:

Manage customer orders: entry and follow-up (local and export).Handle and respond to all customer requestsFollow up back-orders and produce status reportsAutomotive telephone salesHandling very low level Technical enquiries on parts availability.Manage goods return process and credit requestsSupport sales and marketing in promotional activity.Data management (including electronic orders)Handle technical queries appropriately, including part number interpretationCorporate Audit Champion Automotive Aftermarket East Africa RegionInternal Audit Champion Automotive Aftermarket East Africa RegionSteering SGS for Automotive Aftermarket Test Reports East Africa RegionSteering SGS for Automotive Aftermarket Bosch Statement of Registration East Africa RegionAutomotive Aftermarket Interface with KEBS for documentation requests East Africa RegionAutomotive Aftermarket Interface with KRA for TIMS KenyaAutomotive Aftermarket interface with Bureau VeritasAny other duties that may be assigned

 

Qualifications

Education:

Degree in supply chain / logistics or related field.Intermediate level MS ExcelVast exposure and drive for digitization.Customs and Foreign trade exposure.Logistical background.

Experience and knowledge:

Computer literate, experienced in MS OfficeSAP knowledge experience is essentialGood understanding of the supply chain processesAutomotive parts sales experience an advantageBosch Automotive product knowledge an advantageStrong team player.Mentor to others.

Your personal characteristics and skills:

Solutions driven.Strong Customer Service focus.Fluent in English (speak, read and write)Able to handle pressure – sense of urgencyGood communication skills – telephone and e-mailPleasant nature, reliable and able to mix with external partiesAnalytical and detail oriented.Demonstrate Leadership ability.

Additional Information

Major Challenges:

Dealing with feedback from external partiesManaging stakeholder expectations internallyBalancing long lead time operational delivery with within the call center environmentManaging tight delivery deadlinesProject managementSoft leadership topicsUnderstanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.