At SumUp, we're building a world where merchants can succeed while doing what they truly love. Our mission from day one is simple: give back to local merchants the joy to succeed, thanks to simple and innovative tools.
SumUp is a digital ecosystem dedicated to local entrepreneurs. Our range of solutions answers all our merchants' challenges; from reservations, through click and collect, deliveries and digital payment, to the management of their business thanks to intuitive and comprehensive financial analytics.
SumUp is a team of more than +4,000 people in 37 offices spread all over the world, including our tribe of 300 SumUppers divided between Paris, London, Berlin, Barcelona and Milan.
What you’ll do
Manage incoming requests from Sales, CSM, and recovery agencies, ensuring smooth handling of billing and payment matters.Monitor accounts, track outstanding debt, and keep records up to date with collection efforts.
Investigate billing history, resolve credit issues, and process payments or refunds with accuracy.
Proactively reach out to clients in the English market to discuss overdue payments and encourage timely settlement.
Collaborate across teams to resolve billing challenges and support a seamless customer experience.
Provide clear reporting on collection activities and the overall accounts receivable status.
You’ll be great for this role if
You’re fluent in English (C1/2), Italian/Spanish/French is a plus. Resilience and patience Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills Strongly analytical and an agile learner Driven to learn, evolve and improve
Your profile
Proven experience as a Cash Collection Specialist or similar role Experience working in a fast-paced startup environment Knowledge of billing procedures and collection techniques Familiarity with laws related to debt collection Working knowledge of MS Office, CRM (Salesforce) and API (STRIPE) and databases Bachelor’s degree in Finance/Accounting
Why you should join SumUp