Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertiseSocial media operationsRecall managementProject managementThinking strategically, managing projects independently, and being consumer focusedDeveloping people and interpersonal/team building/motivational skillsAnalytical and quantitative skillsCommunicating effectively, verbally and in writing

More about this role

Education / Certifications: Bachelor's or Master's in Marketing

Experience: Minimum 4 years

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Marketing Excellence

Marketing