The Asset & Configuration Management Specialist is responsible for maintaining and managing the IT asset and configuration management process, ensuring data accuracy within the Configuration Management Database (CMDB), and supporting IT Service Management (ITSM) processes in alignment with ITIL standards.

 

Key Responsibilities:

Manage the end-to-end lifecycle of IT assets (hardware, software, licenses, and peripherals). Maintain and update the Configuration Management Database (CMDB) with accurate and complete data. Ensure all configuration items (CIs) are identified, recorded, and tracked throughout their lifecycle. Develop and maintain policies, procedures, and standards for asset and configuration management. Conduct regular audits and reconciliations of IT assets and configurations. Collaborate with IT Operations, Service Desk, and Procurement teams to ensure asset and configuration data integrity. Generate asset and configuration reports for management and compliance requirements. Support change management by assessing configuration impacts of proposed changes. Ensure license compliance and optimize software usage across the organization. Participate in continuous improvement initiatives for asset and configuration management processes.

 Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience in IT Asset Management or Configuration Management. Strong understanding of ITIL framework (ITIL certification preferred). Hands-on experience with ServiceNow CMDB or similar ITSM tools. Knowledge of hardware and software lifecycle management. Excellent analytical, documentation, and communication skills. Attention to detail and commitment to maintaining data accuracy and compliance.

 Preferred Skills:

Experience in automation of asset tracking and reconciliation. Exposure to audit and compliance processes (e.g., ISO 20000, SOX). Advanced Excel and reporting skills. Experience in global or enterprise-level IT environments.