Introduction Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. Come Join Us We are seeking a dedicated and experienced Application Support Engineer to join our dynamic team. The primary goal of this role is to support and sustain critical applications, ensuring their optimal performance and reliability. What You'll Do • Conduct daily health checks and provide access management for key DevOps tools. • Perform patching of servers, including verifying server lists and ensuring the appropriate patching procedures are in place. Sometimes including out of hours patching. • Write and maintain Standard Operating Procedures (SOPs) and technical documentation. • Assist the team lead and other team members in task coordination and execution. • Manage upgrades and version control for applications under support. • Provide support for ad hoc requests and incident resolution related to tools and infrastructure. • On call support for our team's core tools from 7pm-7am (weekly rotation), with an extra on call allowance. • Testing during tool upgrades. Skills and Experiences You are an experienced Support specialist with a track record of support engineering and client focus. You have good communication and interpersonal skills that will enable you to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organisation. Pivotal to the role is your ability to effectively communicate to technical and non-technical stakeholders, both verbally and in written form. Your passion for supporting clients and shaping the ongoing continual improvement of our clients’ solutions is what is required for this role. You will also possess analytical and problem-solving skills enabling you to be creative and innovative in the support of our clients. You will also seek to continually improve our clients’ environments though evergreen practices and platform evolution. Experience with CRDR, DeployR, Erwin Modelling Tool and Microfocus Enterprise Developer/Enterprise Analyser a bonus. You will be an Australian Citizen (preferably with existing security clearance). Enjoy Your Career Some of the best things about working at Avanade  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)   • Real-time access to technical and skilled resources globally   • Dedicated career advisor to encourage your growth  • Engaged and helpful coworkers genuinely interested in you      Find out more about some of our benefits Employee Benefits at Avanade | Avanade A Great Place To Work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.    Create a future for our people that focuses on  • Expanding your thinking   • Experimenting courageously   • Learning and pivoting     Inspire greatness in our people by  • Empowering every voice   • Encouraging boldness   • Celebrating progress      Accelerate the impact of our people by  • Amazing the client   • Prioritizing what matters    • Acting as one Learn More To learn more about Avanade check out these links: LinkedIn Inside Avanade Blog Avanade Careers We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.