Job Description Job Title: Junior Program Manager PURPOSE The Junior Program Manager interacts with customers via phone and email to deliver best in class service to contract customers by; handling order releases and deliveries, generating quotes, submitting orders, obtaining feedback and serving as the main point of contact regarding open orders. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed. ESSENTIAL DUTIES AND IMPORTANCE OF JOB RESPONSIBILITIES: Most critical part of the job responsibilities; requires most of the employee’s time and effort. 1. Up to 30% travel 2. Utilize CRM Software: Microsoft Dynamics and LinkedIn Sales Navigator 3. Automate / improve inventory and forecasting analysis tools together with purchasing team 4. Handle sales inquiries, orders, deliveries and customer communications 5. Manage and update customer databases or portals as required 6. Promote and market new products or value-added services 7. Pricing stock inventory items as well as cut to size parts 8. Accurately entering quote/order information into the computer system 9. Sourcing non-stock (buyout) items to fulfill customer’s requirements 10. Communication with customers throughout the order fulfillment process 11. Expedite and trace customer orders 12. Maintaining positive relationships with established customers 13. Communication with management and other employees to facilitate customer satisfaction and further sales WORK EXPERIENCE / EDUCATION REQUIREMENTS: 1. College degree preferred or one to two years of related sales experience and/or training; or equivalent combination of education and experience 2. Previous customer service or sales support experience required COMPETENCIES 1. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason. 2. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 3. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 4. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. 5. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 6. Quality Management - Looks for ways to improve and promote quality 7. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. 8. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 9. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. 10. Computer Skills including MS Word, Excel, and Internet Explorer. PHYSICAL REQUIREMENTS: 1. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 3. Light Work – Exerting up to 20 pounds of force occasionally POSITION FUNCTIONAL REQUIREMENTS (ADA) 1. Standing 2. Walking 3. Keying 4. Sitting 5. Talking 6. Lifting / Carrying 7. Repetitive motions 8. Hearing WORKSITE CONDITIONS & POSITION EQUIPMENT 1. Inside Environmental Conditions 2. Printer/Copier/Scanner 3. Phone 4. Computer Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **Pay Details:** $65,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.