Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.

Responsibilities
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Ability to organize and judge priorities.
Strong attention to detail.
Ability to work in a team environment


Required Skills and Competencies
Demonstrated knowledge of Microsoft Office
Effective written and verbal communication skills
Ability to generate and maintain accurate records


Education and Experience
Work experience in a technical and/or quality/compliance discipline/regulated industry, with data management, record keeping, and technical aptitude