Location:

127 Public Square - Cleveland, Ohio 44114

JOB SUMMARY

The CX Measurement & Insights team manages quantitative and qualitative marketing research for the enterprise, including research design, research execution, analysis, actionable insight synthesis, and presentation creation. The team partners with and presents learnings and recommendations at all levels of the organization, including the executive and the CEO. We are looking for a highly motivated and experienced market research professional with a proven background in delivering qualitative and quantitative primary market research and competitive intelligence for Consumer and B2B segments. This candidate will be a strategic partner for all business units across KeyBank, understanding priorities and uncovering opportunities where research can help inform strategies and improve experiences, ultimately driving better business performance.

We are looking for a self-motivated individual with strong attention to detail, that is also intellectually curious and collaborative. The Junior Research Analyst will join our CX Measurement & Insights team to assist the team in analyzing market, client, and employee data. This includes synthesizing insights uncovered across multiple sources to identify meaningful points of delight and friction for our clients and employees, as well as thinking progressively when it comes to the display/communication of the most important takeaways.

ESSENTIAL JOB FUNCTIONS

Demonstrate strong active listening and probative skills with business partners to understand and translate into detailed documentation of optimal analysis strategyAnalyze qualitative and quantitative data from multiple sources (clients, prospects, employees, and operational data) – to build a summary of improvement opportunities for the bankConduct statistical analyses to ground insights generated in sound reasoningUsing strong research methodology expertise, design and deploy the best research approach to collect desired insightsDistill research findings into actionable insights and package them into meaningful PowerPoint presentations that compel the audiences to take actionBuild and maintain vendor relationships; ensuring they are providing meaningful insights in a timely fashion 

REQUIRED QUALIFICATIONS

Bachelor's degree in Mathematics, Statistics, Data Science, Engineering, Finance, Economics, Computer Science, Data and Business Analytics or equivalent experience2+ years of relevant work experience running data analysis using SAS, Python, R, SPSS or via advanced Excel capabilitiesStrong working knowledge of statistical techniques (numerous regression and other advanced multivariate analyses)Proficient in Excel (multi-layer formulas as well as applying statistical testing) and PowerPoint

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $65,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/05/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.