Location: Riyadh, Saudi Arabia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North –South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

Title : Support & Maintenance Engineer (Saudi Nationals only)
Location : Riyadh – KSA

Job Objective : Provide solution support and maintenance services

Roles & Responsibilities:

Handle the Operation, Support and Maintenance of the various components in the issuance solutionWork with the customer support and operation teams and solve any tickets and issues reported by the customerRespond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolutionData collection and reporting to the management and the customer, periodically and on demandPerform system health checks and update the status to the team and customer if requiredValidate and deploy new software releasesMonitor the system in proactive manner and foresee any possible issues along with proposing solutionPerform preventive maintenance on the systemPerform the tasks assigned by the support manager or team leaderObtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support roleEnsure all support incidents and their resolutions are well documented in the local support portal

Work Experience Requirements: 1+ Years of experience requiredQualification, certification and Educational Requirements:Degree in Computer science/engineering or related field

Preferred Skills:

Fluent in English (Written and Oral)Native Arabic speakerexcellent communication skillsSoftware development in enterprise technologies (J2EE, .NET, Web services)SQL developmentKnowledge in application serversIT capabilities & knowledge (Windows, Linux)Basic scripting knowledge (DOS, Power Shell, Bash)

Nice to Have:

Knowledge in Smart Card technology, personalization & cryptography conceptsBasic knowledge in computer networksConcepts of IT Service Management

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!