Jr. Account Manager (Retention & Growth) - German speaker 

 

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will drive merchant retention, engagement, and revenue growth by managing a portfolio of DACH merchants, reducing churn, and maximizing product adoption within SumUp’s ecosystem.

 

What you’ll do: 

Reduce voluntary and preventable churn, stabilizing recurring revenue Drive cross-sell and upsell opportunities to increase average revenue per merchant (ARPM) Enhance product adoption and usage, reinforcing SumUp’s position as a key business partner Improve customer satisfaction and Net Promoter Score (NPS) Provide valuable merchant insights to inform Product and Operations strategies

 

What we’re looking for:

2-4 years of experience in Customer Success, Account Management, or Sales, preferably in a B2B or fintech environment Proven track record in reducing churn, increasing customer retention, and driving upsell/cross-sell opportunities Strong familiarity with SaaS, payments, or digital financial products is a plus Experience leveraging data-driven insights to enhance customer engagement and retention strategies Fluency in English and German (additional European languages are a plus)

 

Why you should join SumUp: