A Journey Ambassador maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage.

What will I be doing?

As Journey Ambassador, you will maintain an immaculate lobby and ensures consistently delivered exceptional customer service to Guests.

The Journey Ambassador interacts with Guests and contributes to the first impressions of our Guests and therefore, must perform the following tasks to the highest standards:

Offer consistent, high-standar and assistance to Guests and maintain a lobby presence that offers courteous and attentive serviceEnsure messages are regularly delivered throughout the dayAssist with room moves and luggage deliveries and man the Front Door, following all standard operating proceduresGreet all guests in public areas and rooms in a warm mannerReaching out to guests to diagnose their experience at the hotelTo take the necessary steps to solve any inconveniences that may arise for guestsSupport the Front Office team in the different processes carried out in the Front OfficeReport on the feedback received on the experienceFollow up on the services provided to the guestsSupport the supervisor in the allocation of VIP rooms prior to their arrival, to expedite the procedures for their entry into the HotelOn a weekly basis, attend communication meetings of the Department to be informed of new developments, projects, or other issues in the areaAttend courses, training or training required by the positionAttend monthly Blue Energy meeting.

What are we looking for?

Journey Ambassadors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous customer service experience in a supervisory roleThe ability to listen and respond to demanding Guest needsExcellent leadership, interpersonal, personal presentation, and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!