We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.Job Description for Service Engineer – 
MV GIS Installation, Testing, and Commissioning
Base location – Mumbai 
Position Overview: The Service Engineer at Global Customer Care (GCC) for Medium Voltage (MV) Gas Insulated Switchgear (GIS) products will ensure the highest standards of installation, testing, commissioning, and maintenance. This role demands a proactive approach, exceptional technical skills, and the ability to effectively communicate and coordinate with various teams and customers. SWF certification (Assembly and Installation of 8DAB10) is required to demonstrate expertise and proficiency in service engineering. Additionally, the role includes responsibilities related to Environmental Health and Safety (EHS) to ensure compliance with all relevant regulations and standards.
Responsibilities:• Customer Interactions: Address customer service requests and complaints related to MV GIS products through the Integrated Service Portal (ISP) with professionalism and empathy.• Installation: Perform installation of MV GIS products, ensuring systems are set up correctly and functioning optimally.• Testing and Commissioning: Conduct thorough testing and commissioning of MV GIS products to ensure they meet all operational and safety standards.• Technical Problem Resolution: Quickly initiate and manage activities to resolve technical issues, ensuring minimal downtime.• Decision Making: Evaluate and decide on the acceptability of technical solutions, escalating to experts when necessary.• Coordination: Collaborate with HQ Customer Service and other relevant functions to develop and implement technical solutions.• Data Monitoring: Track and analyze historical trends and data related to service issues to identify patterns and areas for improvement.• Corrective Actions: Implement corrective and preventive actions (CA/PA) to address and prevent service issues.• Communication: Keep all relevant parties informed about serious technical issues and their resolutions.• Continuous Improvement: Proactively identify opportunities for improvement and implement measures to enhance service quality.• Documentation: Prepare and update service procedures and other relevant documents, ensuring the correct use of documentation in the service process.• Non-Conformance Review: Review non-conformance reports (NCRs) and follow up with relevant teams to ensure corrective actions are taken.• Daily Meetings: Lead daily meetings with service teams to:• Clarify open service points.• Discuss the status of unresolved issues.• Review customer feedback and findings from interactions.• Escalation: Escalate serious service deviations to the Service Head and stakeholders promptly.• Customer Feedback: Conduct customer feedback surveys to ensure high service quality and gather insights for continuous improvement.• Technical Expertise: Demonstrate proven experience in the installation, testing, commissioning, servicing, preventive maintenance, and updates for GIS         products, ensuring systems are up-to-date and functioning optimally.• EHS Compliance: Ensure compliance with all Environmental Health and Safety (EHS) regulations and standards • Safety Audits: Conduct regular safety audits and inspections to identify potential hazards and ensure compliance with safety regulations.• Risk Assessment: Perform risk assessments and implement measures to mitigate risks associated with installation, testing, and commissioning activities.• Training: Provide EHS training to team members to ensure awareness and adherence to safety protocols.• Incident Reporting: Report and investigate any EHS incidents, ensuring corrective actions are implemented to prevent recurrence.• Regulatory Compliance: Maintain compliance with local, state, and federal EHS regulations and standards.
Qualifications:
• Experience: 8-10 years in a Service Engineer role, preferably in a global customer care environment dealing with MV GIS products.• Educational Qualification: Graduate in Electrical Engineering.• Technical Skills: Proficient in handling technical issues and complaints.• Analytical & Problem-Solving Skills: Strong analytical skills and problem-solving abilities.• Communication & Presentation Skills: Excellent communication and presentation skills.• Software Proficiency: Skilled in Microsoft Excel, Word, and PowerPoint.• Data Analysis: Effective use of tools like root cause analysis and customer feedback analysis.• Customer Relationship Management: Ability to perform on-site customer visits for investigation.• Certification: SWF certification (Assembly and Installation of 8DAB10) is required.• EHS Knowledge: Familiarity with EHS regulations and standards, and experience in implementing EHS protocols.
Abilities:
• Proactive Approach: Ability to proactively identify and address service issues.• Coordination: Strong coordination skills with various teams and departments.• Attention to Detail: High attention to detail in all aspects of service management.
This role is crucial for maintaining the standards of GCC and requires a dedicated individual with a strong background in service engineering, EHS compliance, and management.
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