Job Description JIRA & Confluence Administration • Create and manage JIRA projects, including workflows, screens, fields, and permissions • Design and maintain custom workflows, post functions, and validators • Implement configuration changes without requiring major custom development • Manage Confluence spaces and JIRA projects, including granting and revoking access Reporting & Analytics • Design, build, and maintain JIRA queries, dashboards, and reports to support metrics tracking across teams • Provide quarterly analytics on tool usage, performance, and adoption • Support leadership and teams with data-driven insights User & Access Management • Administer user and group management (add, modify, deactivate users) • Ensure role-based access controls and compliance with security standards Tooling & Application Management • Install, configure, and troubleshoot Atlassian Marketplace applications • Perform application restarts as required • Install and support new Atlassian applications Support & Troubleshooting • Provide ongoing system support and configuration maintenance • Troubleshoot system issues and user-reported problems • Conduct periodic security audits and support remediation efforts Enablement & SME Responsibilities • Serve as the Atlassian/JIRA technical SME for development and workflow processes • Support adoption of standardized workflows and best practices • Address user questions and provide guidance on tool usage We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 3+ years of hands-on experience administering JIRA and Confluence • Strong experience with JIRA workflows, screens, fields, validators, and post functions • Experience building JQL queries, dashboards, and reports • Knowledge of Atlassian user, group, and permission management • Experience installing and managing Atlassian Marketplace apps • Strong troubleshooting and problem-solving skills