Job Description Insight Global is looking for a Jira Admin to join one of our clients. The position will be using agile transformation to consolidate IT tools used across a large enterprise. This candidate needs to have experience researching, documenting, and implementing Jira within the cloud. The ideal candidate will have a certification in Jira. The Jira Admin will be working alongside of the Jira Architect to help plan and diagnose any issues. Then after they will need to be able to document that information and present to business leaders. Insight Global is looking for a Jira Admin to join one of our clients. The position will be using agile transformation to consolidate IT tools used across a large enterprise. A Jira Administrator configures, manages, and maintains a company's Jira instance to support project management and workflows, including customizing workflows and user permissions, troubleshooting issues, integrating other tools, and providing user support and training. Key responsibilities include setting up and managing projects, creating custom fields, filters, and reports, and ensuring the system's security and efficient operation. Strong analytical, problem-solving, and communication skills are essential for this role. Key Responsibilities • Jira Configuration and Customization: • Create and manage projects, boards, filters, and dashboards. • Customize issue types, fields, screens, and workflows to meet specific team needs. • Manage users, groups, and project permissions to ensure proper access and security. • User Support and Training: • Provide technical support to users by phone, remote access, or other channels. • Conduct requirements analysis with customers to design optimal Jira solutions. • Create and maintain documentation on Jira best practices and usage guidelines. • System Maintenance and Integration: • Troubleshoot technical issues to maintain system health and performance. • Integrate Jira with other tools and applications. • Migrate, integrate, or consolidate Jira instances and projects as needed. • Reporting and Optimization: • Generate reports and dashboards to track project progress and team efficiency. • Implement automation rules and scripting to streamline processes. • Ensure adherence to best practices for Jira usage across the organization. Essential Skills • Technical Skills: Strong understanding of Jira administration, configuration, and common plugins. • Problem-Solving: Compensation: $48/hr to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Bachelors degree in related field or can have experience in lieu of degree * Needs to have 3 years minimum of documenting, researching, and implementing Jira dashboards/also Jira Align * Jira Certification (specializing in cloud highly desired) * 5+ years of administration experience with Atlassian tools * 3 years minimum of strong documentation and presentation skills * Must be able to travel 4-5 times a year for client meetings * Jira Cloud Cert * Experience designing, scaling, and building within SAFe Agile frameworks