Job details

Work Location

Guadalajara, Mexico City, Monterrey

State / Region / Province

Jalisco, Mexico, Nuevo Léon

Country

Mexico

Skills

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Domain

Delivery

Interest Group

Infy Mexico

Company

Infosys Mexico

Requisition ID

136349BR

Job description

Years of experience – 3-8 years
JD:
RequiredMinimum 5+ years of experience in Application Support in Java with excellent debugging skillsKnowledge on ITIL processes – Incident Management & Problem ManagementKnowledge of either UNIX or SQL Excellent communication and analytical skills
Preferred (Any)Experience in Sybase/DB2/RDBMSExperience in UNIX and shell scriptingExperience with job scheduler (Ex. Autosys), Ticketing tool/JIRAExperience with Gitlab and one IDE is a plus
Role DescriptionWork actively with team members to analyze and resolve application issuesIncident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)User Ticket management (Backlog review, User interface and manual prioritization)Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activitiesAutomate manual tasks and improve efficiencyPerform root cause analysis of issues/discrepancies by debugging code or analyzing logsImprove application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.