This role is hybrid and requires you to be at our downtown Toronto office (CGI Toronto) at a minimum 3 days per week.
We are seeking an Sr. Application Support consultant/ Lead with a strong Java backend engineering background and significant experience in production and non-production support. The ideal candidate will lead the day-to-day stability of our applications across all environments, troubleshoot complex issues, and ensure smooth deployments. This role requires hands-on technical expertise and a willingness to support critical activities during evenings and weekends when necessary.
• Lead and manage application support across production and non-production environments.
• Diagnose, troubleshoot, and resolve complex Java backend issues (performance, scalability, integration, environment defects).
• Handle production incidents, root-cause analysis, monitoring, and stability improvements.
• Collaborate with development, QA, DevOps, and infrastructure teams to ensure smooth releases and environment readiness.
• Participate in and oversee deployments, including off-hours and weekend implementation windows.
• Drive automation, monitoring enhancements, and operational best practices.
• Maintain runbooks, incident documentation, and environment support processes.
• 6+ years of experience in Java backend development/support and lead experience is preferred.
• Strong expertise with Java, Spring/Spring Boot, REST APIs, MQ Series, SAS, Weblogic, Oracle DB, Autosys.
• Solid understanding of Linux, logging/monitoring tools, and CI/CD pipelines.
• Proven experience in production support, incident triage, on-call rotations, and emergency troubleshooting.
• Excellent communication and stakeholder coordination skills.
• Ability to work during evenings/weekends for critical support and deployments.
Nice to Have
• Experience with microservices, Kafka, Kubernetes, or cloud platforms (Azure).
• Familiarity with ITIL or SRE practices.
*CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000–$130,000. This role is an existing vacancy.
#LI-MC1
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.