HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels.

• Operate with the highest standards that meet and exceed all regulatory requirements and ensure that front line act as first line of defence by having right conversations with customers.

• Deliver fair outcomes for our customers and ensure both own and employee conduct maintains the orderly and transparent operation of financial markets.

• Be accountable for minimising risk and maximising operational efficiency.

• Achieve results by working with the whole branch team, local market and wider community.

• Ensure strict alignment to global standards.

• Play active role as part of wider area/regional leadership team.

• Deliver branch plan including leads/sales prospect management and overall customer experience.

• Manage a branch covering Retail and Wealth, managing employees.