Job Description Insight Global is seeking a Business Analyst to join the Customer Experience/Digital Products group for one of our clients. This person will lead end-to-end requirement gathering for IVR initiatives from ideation to deployment. They will work cross-functionally with business stakeholders, data and engineering teams. They will create BRDs to provide to technical teams ifor projects to maximize customer experience. This person should be a self-starter, learn the application and build flows on Visio. This job will be performed 4 days a week on-site in Charlotte, NC. The pay is between 40-50/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -5+ years of experience as a Business Analyst -Experience creating BRDs for technical teams -IVR or Chatbot experience -Merger experience -SQL