We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

  

 

Desired Skills:

Bachelor's degree in Business, Computer Science, Product Management, or similar. 5+ years of experience working in Product Management. Proven experience in leading and managing an organization of junior resources. Proven track record in leading large, global software & product teams.  Experience with software including JIRA, ServiceNow, and other products used within the Ford ecosystem to deliver exceptional employee experiences for our employees. Ability to work effectively with many diverse cross-functional teams and manage multiple priorities. Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies. Product Certifications a plus ServiceNow Platform experience a plus  

Required Skills: 

Strong oral & written communications skills, ability to articulate business implications Familiarity and experience working with Scrum, Kanban, and/or relevant agile methodologies Proven track record of identifying and deploying process improvements to improve employee efficiency & productivity Devise and design solutions using data driven insights, and drive them through completion, to address user needs 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP2

This position is a range of salary grades LL6 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid  

 

1. Vision & Strategy
   • Define the ITSM product vision aligned to organizational IT strategy and ServiceNow roadmap.
   • Prioritize business value and ensure alignment with ITIL best practices.
   • Continuously refine and communicate the product vision to stakeholders, development teams, and leadership.
   • Is empowered to initiate and approve necessary process changes that enhance the ITSM solution and its value delivery through the ServiceNow platform

2. Stakeholder Engagement
   • Act as the primary liaison between business stakeholders, IT teams, and ServiceNow platform teams.
   • Facilitate requirements gathering sessions with process owners (Incident, Problem, Change, Request, Knowledge, CMDB, etc.).
   • Balance conflicting priorities across different business units.
   • Drive consensus on minimum viable product (MVP) features.
   • Onboarding apps to ITSM

3. Backlog Ownership
   • Create, prioritize, and manage the ITSM product backlog in ServiceNow.
   • Break down high-level requirements into user stories with clear acceptance criteria. Reviews user stories for accurate definition and comprehensive acceptance criteria.
   • Ensure backlog items are ready for development (well-defined, estimated, and testable).
   • Continuously groom the backlog to keep it relevant and aligned to business needs.

4. Release & Sprint Management
   • Participate in Agile ceremonies (planning, refinement, sprint review, retrospectives).
   • Approve stories for development and sign off upon completion.
   • Coordinates closely with process owners and development teams on development status, including environment deployments, changes, and testing/UAT requirements.
   • Monitor and track progress against roadmap deliverables.
   • Participates in and provides final sign-off for User Acceptance Testing (UAT) to ensure implemented solutions meet business requirements and process integrity.

5. Governance & Compliance
   • Ensure ITSM configurations follow ServiceNow best practices to maintain upgradability.
   • Align process design with ITIL/ITSM frameworks.
   • Partner with governance teams to enforce change control, security, and data integrity standards.
   • Collaborates with process owners to ensure ServiceNow configurations and product documentation accurately reflect and support defined ITSM processes and procedures.
   • Ensures consistent execution of ITSM processes across the organization

6. Continuous Improvement
   • Monitor KPIs and metrics (MTTR, first call resolution, SLA compliance, etc.) to measure ITSM performance.
   • Drive iterative improvements and process optimization.
   • Stay current on ServiceNow releases and features to identify enhancement opportunities.
   • Proactively evaluates requests and changes for broader efficiencies and organizational applicability across the ITSM landscape.
   • Ensures the Virtual Agent continuously provides value by enhancing topics, logic, and workflows to improve automation and reduce human intervention.
   • Drives automation of workflows for onboarding, monitoring, and other ITSM processes to enhance efficiency and reduce manual effort.
   • Champions Automated Test Framework (ATF) as a core strategy to improve the quality and reliability of the ITSM module.

7. Risk & Issue Management
   • Identify and escalate delivery risks or blockers.
   • Maintain open communication with leadership on dependencies and issues.
   • Ensure user adoption and change management strategies are in place.

Deliverables: ITSM Product Owner:
   • Product vision & roadmap
   • Prioritized product backlog
   • User stories with acceptance criteria
   • Sprint and release plans
   • KPI dashboards and reports