Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryUnder the direction of the Systems Engineering Manager this Tier III senior level position focuses on design implementation support and management of complex IT systems over their lifecycle The Senior Engineer Level III is the final escalation point within the Technical Support Organization Technical issues that cannot be resolved by levels support staff are escalated to the Level III Senior Engineer This role is capable of troubleshooting and resolving the most difficult and complicated issues This position works closely with Engineers Administrators Field Support Development and Service DeskPart of a talented team of architects engineers and administrators delivering mission critical infrastructure ensuring the highest levels of availability performance and security Fast paced environment is largely virtualized scalable architecture supporting the entire enterprise consisting of over Windows serversThis challenging position will present complex problems and requires a highly skilled Engineer able to operate independently as well as within a team Ideal candidate will demonstrate technical leadership and subject matter expertise across several diverse competencies including networking virtualization storage enterprise system solutions and ability to translate technical product and architecture to all levels Possess strong ability and knowledge to create strategies and plans for integration of multiple IT systemssubsystems into an operational unit ensuring full functional and performance capabilities are retained Contributes to RFPs RFQs RFIs TCOs ROIs Best Practices and processprocedureDesired Personal TraitsAbilitiesNatural leader mentorExcels in ldquogrey areasrdquo succeeds in complicated political and technical situationsThrives in high energy fast paced environments and projectsAbility to work effectively and build relationships with all levels of personnel customers suppliers consultants both internally and externallyExceptional written and oral communication skillsAbility to manage multiple tasks simultaneouslyAbility and drive to deliver on time while working in a semi autonomous environmentAbility to create and communicate an accurate scheduleWillingness to learn to work with the tools and solutions selected by the teamInsatiable curiosity to understand and improve the state of the artDesired Technical CompetenciesConverged and hyper converged technologiesVMWare Virtualization including VDI vROPs vRA vSANExtensive knowledge of Microsoft server products and applications Active Directory Group Policy LDAP ADFS DNS DHCPDeployment and management of Citrix XenApp NetScaler StoreFront Web Interface and associated environmentsEpic Healthcare software and systemsTwo factor authentication solutions such as RSA or ImprivataLoad Balancing such as F or NetscalerEnterprise Antivirus solutions such as McAfee and SymantecWindows OS PatchingRoot Cause analysis and resolutionWireshark network packet captures and analysisMicrosoft Exchange and LyncSSL and CertificatesPowershell scriptingStorage and fileshares including DFS SMB CIFPosition ResponsibilitiesThe escalation point for issues being escalated from Level support staffResponsible for reproducing confirming system defects and reporting such defects to the appropriate teamsProvide training to Level I and II support and act as a mentor to junior support engineersProvide ldquoon siterdquo support to HHC customers as neededAct as a backndashup for Level II Senior EngineersProvide after hours coverage as part of an on call rotation schedule for SLA support as neededWork continuously to increase Level II Engineer knowledge by reviewing escalated cases on a weekly basisCreate technical bulletins to serve as a job aid and expand the knowledge base for handling support issuesEnsure that all actions pertaining to issues escalated from Level I or II Support are documented in the ticketing systemEnsure that all Engineers are informed and current of all enhancements latest releases and sharing that information with the organizationPromotion of shared infrastructure and applications to reduce costs and improve information flows Ensure that projects do not duplicate functionality or diverge from each other and business and IT strategiesBuild employee knowledge and skills in specific areas of expertiseThe Systems Engineer will be an active member of the IT Change Advisory Board the IT Configuration Control Board and the IT Incident Review BoardDimensionsAbility to lift lbsGross motor function both hand both feetFine motor function both handsAbility to bend squat reach lift carry push pullWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryUnder the direction of the Systems Engineering Manager this Tier III senior level position focuses on design implementation support and management of complex IT systems over their lifecycle The Senior Engineer Level III is the final escalation point within the Technical Support Organization Technical issues that cannot be resolved by levels support staff are escalated to the Level III Senior Engineer This role is capable of troubleshooting and resolving the most difficult and complicated issues This position works closely with Engineers Administrators Field Support Development and Service DeskPart of a talented team of architects engineers and administrators delivering mission critical infrastructure ensuring the highest levels of availability performance and security Fast paced environment is largely virtualized scalable architecture supporting the entire enterprise consisting of over Windows serversThis challenging position will present complex problems and requires a highly skilled Engineer able to operate independently as well as within a team Ideal candidate will demonstrate technical leadership and subject matter expertise across several diverse competencies including networking virtualization storage enterprise system solutions and ability to translate technical product and architecture to all levels Possess strong ability and knowledge to create strategies and plans for integration of multiple IT systemssubsystems into an operational unit ensuring full functional and performance capabilities are retained Contributes to RFPs RFQs RFIs TCOs ROIs Best Practices and processprocedureDesired Personal TraitsAbilitiesNatural leader mentorExcels in ldquogrey areasrdquo succeeds in complicated political and technical situationsThrives in high energy fast paced environments and projectsAbility to work effectively and build relationships with all levels of personnel customers suppliers consultants both internally and externallyExceptional written and oral communication skillsAbility to manage multiple tasks simultaneouslyAbility and drive to deliver on time while working in a semi autonomous environmentAbility to create and communicate an accurate scheduleWillingness to learn to work with the tools and solutions selected by the teamInsatiable curiosity to understand and improve the state of the artDesired Technical CompetenciesConverged and hyper converged technologiesVMWare Virtualization including VDI vROPs vRA vSANExtensive knowledge of Microsoft server products and applications Active Directory Group Policy LDAP ADFS DNS DHCPDeployment and management of Citrix XenApp NetScaler StoreFront Web Interface and associated environmentsEpic Healthcare software and systemsTwo factor authentication solutions such as RSA or ImprivataLoad Balancing such as F or NetscalerEnterprise Antivirus solutions such as McAfee and SymantecWindows OS PatchingRoot Cause analysis and resolutionWireshark network packet captures and analysisMicrosoft Exchange and LyncSSL and CertificatesPowershell scriptingStorage and fileshares including DFS SMB CIFPosition ResponsibilitiesThe escalation point for issues being escalated from Level support staffResponsible for reproducing confirming system defects and reporting such defects to the appropriate teamsProvide training to Level I and II support and act as a mentor to junior support engineersProvide ldquoon siterdquo support to HHC customers as neededAct as a backndashup for Level II Senior EngineersProvide after hours coverage as part of an on call rotation schedule for SLA support as neededWork continuously to increase Level II Engineer knowledge by reviewing escalated cases on a weekly basisCreate technical bulletins to serve as a job aid and expand the knowledge base for handling support issuesEnsure that all actions pertaining to issues escalated from Level I or II Support are documented in the ticketing systemEnsure that all Engineers are informed and current of all enhancements latest releases and sharing that information with the organizationPromotion of shared infrastructure and applications to reduce costs and improve information flows Ensure that projects do not duplicate functionality or diverge from each other and business and IT strategiesBuild employee knowledge and skills in specific areas of expertiseThe Systems Engineer will be an active member of the IT Change Advisory Board the IT Configuration Control Board and the IT Incident Review BoardDimensionsAbility to lift lbsGross motor function both hand both feetFine motor function both handsAbility to bend squat reach lift carry push pullBachelorrsquos degree and a minimum of yearsrsquo experience Eight plus years experience in relevant enterprise role is highly desiredKnowledge of LAN WAN and other enterprise technologiesExcellent written communication and verbal skills as well as strong listening skillsPossesses strong customer relation skillsAbility to handle multiple prioritiesMust speak fluent EnglishPerform in an effective and timely manner all the tasks requiredExhibit above average reasoning ability by clearly defining problems analyzing data establishing facts and drawing valid conclusionsRepresent HHC in a professional manner especially when providing on site supportMethodically resolve the more difficult and complex production issues reported by customers and partnersFamiliarity with project managementParticipate in weekly on call and monthly downtime rotation to support new and existing applications across multiple HealthCare facilitiesAbility to explain complex technical issues in a way that non technical people may understandTime management and prioritizationAbility to communicate effectively develop successful relationships with coworkers and management at all levels within the organization Ability to work effectively and professionally under pressureStrong critical thinking skills ability to develop alternative solutions to a posed problem or conflict ability to independently plan organize develop prioritize and execute decisionsHigh degree of accuracy efficiency and dependability in a fast paced environment strong organizational and time management skills Ability to work independently manages priorities and meets deadlinesAbility to use personal computer and related software including knowledge of Microsoft Office productsAbility to maintain confidentiality exercise discretion and sound judgmentAbility to travel as requiredWorking knowledge of general information technology policies and proceduresHealthcare experience preferredAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsOrganizational CompetenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentBachelorrsquos degree and a minimum of yearsrsquo experience Eight plus years experience in relevant enterprise role is highly desiredKnowledge of LAN WAN and other enterprise technologiesExcellent written communication and verbal skills as well as strong listening skillsPossesses strong customer relation skillsAbility to handle multiple prioritiesMust speak fluent EnglishPerform in an effective and timely manner all the tasks requiredExhibit above average reasoning ability by clearly defining problems analyzing data establishing facts and drawing valid conclusionsRepresent HHC in a professional manner especially when providing on site supportMethodically resolve the more difficult and complex production issues reported by customers and partnersFamiliarity with project managementParticipate in weekly on call and monthly downtime rotation to support new and existing applications across multiple HealthCare facilitiesAbility to explain complex technical issues in a way that non technical people may understandTime management and prioritizationAbility to communicate effectively develop successful relationships with coworkers and management at all levels within the organization Ability to work effectively and professionally under pressureStrong critical thinking skills ability to develop alternative solutions to a posed problem or conflict ability to independently plan organize develop prioritize and execute decisionsHigh degree of accuracy efficiency and dependability in a fast paced environment strong organizational and time management skills Ability to work independently manages priorities and meets deadlinesAbility to use personal computer and related software including knowledge of Microsoft Office productsAbility to maintain confidentiality exercise discretion and sound judgmentAbility to travel as requiredWorking knowledge of general information technology policies and proceduresHealthcare experience preferredAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsOrganizational CompetenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment