Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe End User Computing team is part of HHCrsquos System Support Office responsible for the deployment andmanagement of infrastructure components that enable system wide scalable end point computing services to end usersThe End User Computing team manages all Microsoft Windows end points upgrades security patching remote softwaredistribution and baseline operating system image creation for both physical end points and virtual desktops The teamworks directly with other Technical Services departments HHCrsquos acute and ambulatory facilities and key stakeholdersthroughout the system on key initiatives and daily support needsPosition SummaryThe incumbent will support all aspects of office automation Focusing on customer service and total cost of ownershipissues Will provide support for end users and end user applications Is well versed in the deployment of large scalecomputer installations as well as maintaining upgrading and supporting desktop operating systems Creates andgenerates documentation for users and co workers Installs modifies and repairs microcomputer hardware printers andperipheralsPosition Responsibilities Supports office technology in general including software hardware and communications systems Conducts training classes on new products and systems Tests new programs prior to release to the user group to ensure desired results are achieved Assists the help desk staff in researching problems on the system Deploys computers in mass through imaging and automation processes Loads specified office automation software packages such as operating systems office suites and other relatedapplications Instructs user in use of equipment software and manuals Answers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardwaresoftware and operator problems Recommends or performs actions to correct problems based on knowledge of systemoperation Refers major issues outside or operational norms to manager for resolution Controls and manages PC hardware and software Attends technical conferences and seminars to keep abreast of new software and hardware product developments Interacts with employees to facilitate and promote effective use of information technology Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment Assists in the maintenance of hardware and software inventory Supports help desk personnel in troubleshooting Assists users accessing systems and software Answers questions and assists with training users on various PC basedsoftware systems Protects and maintains user data at all times Installs manages and maintains telephony devicesWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe End User Computing team is part of HHCrsquos System Support Office responsible for the deployment andmanagement of infrastructure components that enable system wide scalable end point computing services to end usersThe End User Computing team manages all Microsoft Windows end points upgrades security patching remote softwaredistribution and baseline operating system image creation for both physical end points and virtual desktops The teamworks directly with other Technical Services departments HHCrsquos acute and ambulatory facilities and key stakeholdersthroughout the system on key initiatives and daily support needsPosition SummaryThe incumbent will support all aspects of office automation Focusing on customer service and total cost of ownershipissues Will provide support for end users and end user applications Is well versed in the deployment of large scalecomputer installations as well as maintaining upgrading and supporting desktop operating systems Creates andgenerates documentation for users and co workers Installs modifies and repairs microcomputer hardware printers andperipheralsPosition Responsibilities Supports office technology in general including software hardware and communications systems Conducts training classes on new products and systems Tests new programs prior to release to the user group to ensure desired results are achieved Assists the help desk staff in researching problems on the system Deploys computers in mass through imaging and automation processes Loads specified office automation software packages such as operating systems office suites and other relatedapplications Instructs user in use of equipment software and manuals Answers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardwaresoftware and operator problems Recommends or performs actions to correct problems based on knowledge of systemoperation Refers major issues outside or operational norms to manager for resolution Controls and manages PC hardware and software Attends technical conferences and seminars to keep abreast of new software and hardware product developments Interacts with employees to facilitate and promote effective use of information technology Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment Assists in the maintenance of hardware and software inventory Supports help desk personnel in troubleshooting Assists users accessing systems and software Answers questions and assists with training users on various PC basedsoftware systems Protects and maintains user data at all times Installs manages and maintains telephony devicesBachelorrsquos degree in computer science or Management Information Systems Without benefit of degree equivalent onthe job training and experience of at least years duration may be acceptable Minimum of years functional experience in end user support Six years PC support experience for an installed bases ofover users in a Microsoft environment Strong troubleshooting skills required Ownership of problem resolution Analytical and problem solving capabilities Ability to prioritize and execute tasks in a high pressure environment Strong customer service orientation Good judgment integrity and confidentiality Strong written and oral communication skills Ability to appropriately handle stressful situations critical deadlines and a customer base with both high service levelsexpectations and technical sophistication Availability to work nights and weekends during unplanned outages and other special circumstances with accountability Healthcare experience desirable Ability to maintain records and filing systems Ability to multi task Ability to work independently Process improvement and quality skills Project management skills Other job duties as assignedSupervisory Responsibilities May supervise junior members of the staffOrganizational Competencies Attends all mandatory education and training programs including department specific and can describe hisherresponsibilities related to general safety and regulatory compliance as well as department safety and specific job relatedhazards Maintains all required CEUs for certifications and licensure Follows the hospital exposure control plansbloodborne and airborne pathogens Attire is professional neat clean and appropriate for the work environment according to the HHC andor DepartmentAppearance Policy and a high standard of personal cleanliness are maintained Reports to work on time and meet acceptable standards for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Bachelorrsquos degree in computer science or Management Information Systems Without benefit of degree equivalent onthe job training and experience of at least years duration may be acceptable Minimum of years functional experience in end user support Six years PC support experience for an installed bases ofover users in a Microsoft environment Strong troubleshooting skills required Ownership of problem resolution Analytical and problem solving capabilities Ability to prioritize and execute tasks in a high pressure environment Strong customer service orientation Good judgment integrity and confidentiality Strong written and oral communication skills Ability to appropriately handle stressful situations critical deadlines and a customer base with both high service levelsexpectations and technical sophistication Availability to work nights and weekends during unplanned outages and other special circumstances with accountability Healthcare experience desirable Ability to maintain records and filing systems Ability to multi task Ability to work independently Process improvement and quality skills Project management skills Other job duties as assignedSupervisory Responsibilities May supervise junior members of the staffOrganizational Competencies Attends all mandatory education and training programs including department specific and can describe hisherresponsibilities related to general safety and regulatory compliance as well as department safety and specific job relatedhazards Maintains all required CEUs for certifications and licensure Follows the hospital exposure control plansbloodborne and airborne pathogens Attire is professional neat clean and appropriate for the work environment according to the HHC andor DepartmentAppearance Policy and a high standard of personal cleanliness are maintained Reports to work on time and meet acceptable standards for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment