The core role of the CT is to become credentialed in an Epic module, deliver training to end users in a classroom setting, provide go live support for a defined period of time, optimize end user proficiency and conduct consistent rounding. This requires onsite rounding and providing ‘help at the elbow’ to end users for a period of time for extended shifts. Travel to hospital locations or physician practices is likely.

Contributes to and participates in training, implementation, and support of one Epic application within Information Technology, equipment, and processes used by ProMedica employees. All level advancement is at the discretion of the Training Management team.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

Under the direction of a principal trainer(s) or others, lead classes, workshops, computer based training, and online lessons in alignment with established application curriculum. Support the mission of ProMedica through professional classroom demeanor and high quality teaching standards. Using ProMedica’s learning management system software, maintain class rosters and grade classes correctly and promptly. Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals. Work with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities. Responsible for mastering one Epic application and the specific workflows of that application. Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned.