Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Hartford HealthCarersquos Ancillary Application Team is expanding to meet growing organizational demand and support strategic IT initiatives We are seeking a detailoriented and collaborative Application Analyst to support enhance and help implement clinical and business applications across the enterprise This role plays a key part in delivering scalable technology solutions used across hospitals institutes and specialty care areasThe ideal candidate has strong analytical skills excellent communication abilities an understanding of technical infrastructure and experience supporting healthcare applications This position offers opportunities to work on highimpact projectsmdashincluding modern platform upgrades enterprise migrations and crossfunctional initiativesmdashwhile contributing to continuous improvement across the systemKey ResponsibilitiesConfigure test implement and support clinical and business applications within HHCrsquos Ancillary Application portfolioManage or assist with projects from design through implementation including requirements gathering build testing and golive supportCollaborate with clinicians business partners IT teams project managers and leadership to ensure successful delivery of application solutionsDevelop and maintain documentation workflows testing scripts and system configuration materialsTroubleshoot application and technical issues escalating when necessaryParticipate in oncall rotation scheduled maintenance windows and occasional afterhours support for project workBuild strong customer relationships and represent operational needs in system designSupport modernization efforts including Windows upgrades cloud migrations and legacy system transitionsWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Hartford HealthCarersquos Ancillary Application Team is expanding to meet growing organizational demand and support strategic IT initiatives We are seeking a detailoriented and collaborative Application Analyst to support enhance and help implement clinical and business applications across the enterprise This role plays a key part in delivering scalable technology solutions used across hospitals institutes and specialty care areasThe ideal candidate has strong analytical skills excellent communication abilities an understanding of technical infrastructure and experience supporting healthcare applications This position offers opportunities to work on highimpact projectsmdashincluding modern platform upgrades enterprise migrations and crossfunctional initiativesmdashwhile contributing to continuous improvement across the systemKey ResponsibilitiesConfigure test implement and support clinical and business applications within HHCrsquos Ancillary Application portfolioManage or assist with projects from design through implementation including requirements gathering build testing and golive supportCollaborate with clinicians business partners IT teams project managers and leadership to ensure successful delivery of application solutionsDevelop and maintain documentation workflows testing scripts and system configuration materialsTroubleshoot application and technical issues escalating when necessaryParticipate in oncall rotation scheduled maintenance windows and occasional afterhours support for project workBuild strong customer relationships and represent operational needs in system designSupport modernization efforts including Windows upgrades cloud migrations and legacy system transitionsQualificationsBachelorrsquos degree or equivalent combination of education and healthcareIT experienceMinimum years of experience supporting clinical or business applicationsPreferred Experience in healthcare information systems or as a Clinical Technologist with application expertisePreferred experience in applications like Cadwell Arc Ascom Airstrip Muse Provation Cuddles Periwatch and many moreStrong project coordination problemsolving and communication skillsAbility to translate technical concepts for nontechnical usersTechnical CompetenciesFamiliarity with IT policies and support processes change control incident management oncall procedures project intake downtime governanceWorking knowledge of enterprise support tools such as Active Directory SCCM VPN Microsoft Teams ServiceNow Citrix Bomgar SecureLink SolarWinds and othersBasic understanding of server environments hardwaresoftware concepts and network componentsSoft SkillsStrong organizational prioritization and multitasking abilitiesAbility to work collaboratively within a team environmentComfort presenting training and communicating with diverse user groupsCommitment to continuous learning and adapting to new technologies We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment QualificationsBachelorrsquos degree or equivalent combination of education and healthcareIT experienceMinimum years of experience supporting clinical or business applicationsPreferred Experience in healthcare information systems or as a Clinical Technologist with application expertisePreferred experience in applications like Cadwell Arc Ascom Airstrip Muse Provation Cuddles Periwatch and many moreStrong project coordination problemsolving and communication skillsAbility to translate technical concepts for nontechnical usersTechnical CompetenciesFamiliarity with IT policies and support processes change control incident management oncall procedures project intake downtime governanceWorking knowledge of enterprise support tools such as Active Directory SCCM VPN Microsoft Teams ServiceNow Citrix Bomgar SecureLink SolarWinds and othersBasic understanding of server environments hardwaresoftware concepts and network componentsSoft SkillsStrong organizational prioritization and multitasking abilitiesAbility to work collaboratively within a team environmentComfort presenting training and communicating with diverse user groupsCommitment to continuous learning and adapting to new technologies We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment