Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system The ITS Epic Application Analyst III EPIC Grand CentralPreludeCadence will have primary responsibility for design buildconfiguration testing validation and ongoing supporttroubleshooting of the Epic Grand CentralCadence modules and other identified associated applications They will be responsible for leading major application related projects and initiatives as well as obtaining and maintaining an in depth knowledge of the application functionality and acquiringutilizing knowledge of operational workflows used with the Epic systemThe Analyst will follow internal CareConnect build change control and issue management policies and procedures They will complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with Patient Access and Revenue Cycle Systems system vendors consultants all CareConnect applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus Areas Patient Scheduling RegistrationAdmissions Eligibility Bed Planning Logistics ReferralsResponsibilities Regularly participatesleads initiatives in Project Discovery Work Groups and Focus GroupsRegularly participates and leads weekly team meetings to discuss team and project related activities issues changes communications and updatesAnalyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsAnticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareaStrong knowledge of application level securityLeads and assists in the development and documentation of Standard Work Processes that will be used to support the applicationCollaborates with vendor resources plays an active role in managing the technical build and issue resolutionContributes in the preparation design and execution of testing scripts and materials and performs unit system and integrated testing tasksDocuments and maintains all required system design and build documents and configures system accordinglyCreate maintain andor modify application reports and dashboardsCreate maintain andor modify application work queuesMaintain current knowledge of technology by attending appropriate continuing education trainingseminars and reading related periodicalsSuggests new and optimizes existing teamapplication specific workflows or best practicesPlays a large role in managingleading implementation of application owned projectsParticipates and leads new implementation installation of cross team projectsPerforms in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemPerforms other duties as assignedPromotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesProvide ongoing maintenance and support of issuesenhancements for listed Epic ApplicationsProvides on call supportSupports end users during go live which may include weekend and after hoursSupports and mentors team members with application and information systems knowledgeTests and verifies software releases upgrades and any changes prior to the promotion of build to the production environmentTroubleshoot research and solve technically challenging problems involving integrated systemsTroubleshoot research and solve technically challenging problems and customer issuesUnderstands the operational issues within their application area well enough to represent usersrsquo needsPerforms other Duties as assignedWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system The ITS Epic Application Analyst III EPIC Grand CentralPreludeCadence will have primary responsibility for design buildconfiguration testing validation and ongoing supporttroubleshooting of the Epic Grand CentralCadence modules and other identified associated applications They will be responsible for leading major application related projects and initiatives as well as obtaining and maintaining an in depth knowledge of the application functionality and acquiringutilizing knowledge of operational workflows used with the Epic systemThe Analyst will follow internal CareConnect build change control and issue management policies and procedures They will complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with Patient Access and Revenue Cycle Systems system vendors consultants all CareConnect applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus Areas Patient Scheduling RegistrationAdmissions Eligibility Bed Planning Logistics ReferralsResponsibilities Regularly participatesleads initiatives in Project Discovery Work Groups and Focus GroupsRegularly participates and leads weekly team meetings to discuss team and project related activities issues changes communications and updatesAnalyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsAnticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareaStrong knowledge of application level securityLeads and assists in the development and documentation of Standard Work Processes that will be used to support the applicationCollaborates with vendor resources plays an active role in managing the technical build and issue resolutionContributes in the preparation design and execution of testing scripts and materials and performs unit system and integrated testing tasksDocuments and maintains all required system design and build documents and configures system accordinglyCreate maintain andor modify application reports and dashboardsCreate maintain andor modify application work queuesMaintain current knowledge of technology by attending appropriate continuing education trainingseminars and reading related periodicalsSuggests new and optimizes existing teamapplication specific workflows or best practicesPlays a large role in managingleading implementation of application owned projectsParticipates and leads new implementation installation of cross team projectsPerforms in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemPerforms other duties as assignedPromotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesProvide ongoing maintenance and support of issuesenhancements for listed Epic ApplicationsProvides on call supportSupports end users during go live which may include weekend and after hoursSupports and mentors team members with application and information systems knowledgeTests and verifies software releases upgrades and any changes prior to the promotion of build to the production environmentTroubleshoot research and solve technically challenging problems involving integrated systemsTroubleshoot research and solve technically challenging problems and customer issuesUnderstands the operational issues within their application area well enough to represent usersrsquo needsPerforms other Duties as assignedQualificationsEpic Application or healthcare IT experience is requiredMS Office is requiredPreferred Epic Certifications in Non Acute areas such asCadencePreludeGrand CentralEligibilityAssociates degree or equivalent knowledge and skills obtained through a combination of education training and experience in a Healthcare environment requiredBachelorrsquos degree in Information Systems Business or a Clinical area is preferredAt least years relevant experience in a challenging healthcare environment strongly preferredKnowledgeexperience of Patient Registration Admissions Scheduling Referrals Authorizations Insurance Verification is also preferredThe ITS Application Analyst exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety Equality and IntegrityIs well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment QualificationsEpic Application or healthcare IT experience is requiredMS Office is requiredPreferred Epic Certifications in Non Acute areas such asCadencePreludeGrand CentralEligibilityAssociates degree or equivalent knowledge and skills obtained through a combination of education training and experience in a Healthcare environment requiredBachelorrsquos degree in Information Systems Business or a Clinical area is preferredAt least years relevant experience in a challenging healthcare environment strongly preferredKnowledgeexperience of Patient Registration Admissions Scheduling Referrals Authorizations Insurance Verification is also preferredThe ITS Application Analyst exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety Equality and IntegrityIs well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment