**Date Posted:** 2026-04-01 **Country:** Japan **Location:** Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F, 2-27-1 Shinkawa, Chuo-ku, Tokyo, 104-0033 JAPAN **Job Description — User Support Team Leader** **Summary** As the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity. **Key Responsibilities** 1. **Workplace Compliance & Asset Management** + Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews + Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification + Coordinate PC order quantities with ATOS 2. **Account & Access Management** + Grant access rights for AS400 business‑critical systems and create eLogistics accounts + Perform access rights reviews (Otis Access UAR) and provide guidance to users + Process special access requests (e.g., “–A” accounts, Remote Desktop) + Create and update manuals for global applications and systems 3. **User Support Operations** + Respond to inquiries from end users + Software support: installation assistance (Software Intake, manual creation, submitting automated installer script requests), and license management + Support exception requests (e.g., OneDrive/PC access approval for long‑term leave users, proxy exceptions, policy exception requests) + Multifunction printer management: IP address updates and domain controller change handling + Provide user communication: translate and distribute announcements regarding global system changes and rollouts 4. **Team Management & Other Responsibilities** + Support team operations such as computer usage requests, software installation requests, and software purchase requests + Aid with eLogistics-AS400 interfaces, including error handling and Change Management review **5. Mobility & VOIP** + Manage end‑to‑end mobile device deployment, configuration, support, and policy implementation for Nippon Otis & Mercury, in partnership with BRM, SCM, WHQ, and DT teams. + Lead Telecom Expense Management (TEM) activities in Japan, using the global TEM platform to monitor usage, optimize costs, and prepare related reports for leadership. + Coordinate with supply chain, vendors, and partners (e.g., NTT) to manage service contracts and support CloudPBX rollout across Japan. + Ensure mobile technology security, compliance, user training, and continuous improvement aligned with industry trends and Japan business needs. **Qualifications** + 8+ years in IT Workplace / End-User Computing / Infrastructure support + 3+ years in a team lead or senior role + Bachelor’s degree in IT, Information Systems, Computer Science, or equivalent experience + Strong people leadership and ownership mindset + Process- and compliance-driven, detail oriented + Excellent communication and stakeholder management skills + Able to balance user productivity with security and policy + Strong problem-solving and decision-making skills + Fluent Japanese (mandatory) and business-level English **Proven experience in:** + PC and asset lifecycle management + Access & account management (e.g. AS400, UAR, privileged access) + Compliance checks, audits, and change management + End-user support, software deployment, and licence management + Mobility, TEM, telecom vendors, and CloudPBX/VoIP + Experience in Japan corporate environments and global IT operating models preferred **Preferred certifications:** + ITIL Foundation + Microsoft 365 / Endpoint Manager (Intune) + Basic security / compliance (e.g. ISO 27001 fundamentals) + Telecom / Mobility / VoIP certifications (nice to have) If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.