Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth.

 

This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)—BCG’s global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success.

 

Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio.

 

The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs.

 

WHAT YOU’LL DO

BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact—not just functionality.

 

You will:

 

Lead enterprise-scale commercial technology transformations from vision through execution and value realizationAnchor initiatives in clear guiding principles, business outcomes, and measurable commercial impactEstablish transformation roadmaps that balance near-term delivery with long-term platform scalabilityBring together experience-led design, AI-first innovation, and disciplined program executionProactively and assertively drive progress in complex, multi-stakeholder environmentsTest hypotheses early and iterate based on evidence, feedback, and adoption dataEnsure alignment across senior business and technology leadershipYou will operate at the intersection of technology, data, AI, and commercial strategy—connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth.

KEY RESPONSIBILITIES

Program & Transformation LeadershipOperate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governanceLead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intentEstablish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcingLead cross-functional teams spanning product, engineering, data, UX, and business stakeholdersTest assumptions and hypotheses early, iterating plans and approaches based on evidence and learningDefine initiative-level outcomes, success metrics, and value realization mechanismsEnsure transparency through clear executive communications, reporting, and decision forums

Relationship Excellence / CRM Transformation – Initial Flagship InitiativeLead the end-to-end IT transformation of Relationship Excellence (REx), BCG’s global CRM platformDefine the future-state vision, experience principles, and transformation roadmapLead visioning and planning activities for MVP delivery and global solutionsEnsure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflowsDrive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendationsCommercial Impact & AdoptionPartner closely with Global Commercial Technology & Success leadership, Business Development leaders, and PartnersEnsure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomesLead change management, adoption, and enablement strategiesDrive sustained behavior change and long-term value realization

 

YOU’RE GOOD AT

Leading large-scale CRM, commercial enablement, or customer/relationship platform transformationsManaging complex, multi-year IT programs with senior executive stakeholdersOperating effectively in ambiguous environments and proactively driving clarity and momentumTranslating Business Development and Partner needs into scalable, enterprise-grade technology solutionsDelivering experience-led, AI-enabled platformsConnecting platform modernization to measurable commercial outcomesTesting hypotheses early and iterating based on adoption data and user feedbackInfluencing across IT and business teams without direct authorityCommunicating effectively across audiences—from engineers to executive leadership

What You'll Bring

Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizationsStrong track record leading large-scale CRM, commercial technology, or enterprise platform transformationsDeep expertise in CRM platforms, relationship management systems, or commercial enablement technologiesBroader experience across digital platforms, AI-enabled solutions, or enterprise data-driven productsStrong understanding of Business Development, partner workflows, and professional services commercial modelsDemonstrated experience delivering AI-enabled or data-driven transformation initiativesSolid background in application development and modern engineering practicesExpertise in Agile and hybrid delivery methodologiesStrong executive presence with exceptional written and verbal communication skillsAbility to challenge legacy approaches and drive innovation at scaleBachelor’s degree in Business, Management, Technology, or related field—or equivalent experience leading complex, business-critical technology transformationsPMP / PRINCE II certification a plusFamiliarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred

Who You'll Work With

You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams.

 

This role sits at the intersection of commercial strategy and enterprise technology—playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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