Job Description Insight Global is seeking a support-focused IT professional to join a high-impact trading floor team. This role is designed for someone in IT support, particularly within equity execution platforms. The successful candidate will act as a first responder to trader issues—like a firefighter—ensuring that trading operations run smoothly and efficiently. This is a user-facing, client-facing role requiring strong communication skills and a proactive mindset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of experience in IT support, ideally within trading or financial services. Hands-on support experience with equity execution platforms such as FIDESSA, DASHEMXS, HORIZON, and AKA HMM. Ability to troubleshoot trade-related issues including: Trades not flowing into booking systems. Missing trades in trader books. Trade search and cancellation actions (e.g., in NSE). Strong understanding or interest in financial instruments like securities and bonds, and how referential data impacts trading. Exposure to trade lifecycle and booking systems. Experience using ServiceNow for incident tracking and resolution. Real-time user support in a fast-paced, trader-facing environment. Excellent communication skills and a user-first mindset. Ability to work under pressure and prioritize effectively. Experience documenting procedures and known issues in Confluence. Collaboration with internal teams to escalate and resolve complex issues. Knowledge of Foreign Exchange (FX) trading and systems. French Speaking Familiarity with trade lifecycle concepts and booking systems. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.