At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.  

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

This position is responsible for providing efficient and effective IT support for Manufacturing Site in Montpellier France and internal (international) office users, provide professional solutions for complex IT problems and questions and works independent as a part in different IT related projects. Besides first and second level support the focus is also on more complex support cases (problem management, work with 3rd Level Team) and take a part of project work. Additionally, this position is also responsible to maintain and ensure the global IT standards and processes are followed.

How You'll Create Impact

 

Provide fast and efficient technical support to complex IT problems and questions from users and Manufacturing equipmentProvide first and second level IT support in local language and EnglishPrioritize between Incidents, project work and support tasksUse experience to identify patterns in incidents and resolve underlying structural problemsBuild and maintain relationships with users and other expertsKeep track using helpdesk tool of (the status of) issues assignedCreate/Maintain local procedures in relation to EUC IT activities on siteManage the local IT equipment and mobile phones

 

What Makes You Stand Out

Special expertise

Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook)User Management ToolsExcellent Windows (e.g., XP up to Win11) knowledge of client OSBasic knowledge of Active Directory, Microsoft Azure Services, DNS/DHCPPreferred knowledge of Service-Now Ticketing SystemBasic knowledge of ERP System (Navision), Microsoft AutoPilot, SCCM or other software distribution toolsMaintain contacts with international customers (end-users)Project management skills to deliver small projects and participate in medium sized national and international projectsCommunicative, collaborative, initiative and highly customer orientedAbility to perform well under high workload and/or time pressure

Personal skills requirements

Ability to communicate in a clear and concise mannerTake responsibility, ownership and care of EUC IT related topics and issuesStrong English skills both orally and in written formSkilled at leading focused, collaborative, friendly and efficient support conversations with end-usersYour Background

Education

Commercial or technical education with profound knowledge in computer systems and applicationsLeaving certificate and advanced education in computer science or related field or equivalent experiencePreferred with a A+ Certification, Network+, MCP, MCSA, and MCSE.

Professional experience

Extensive experience as IT Support Analyst (2-3 years)

EOE/M/F/Vet/Disability