At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Primary purpose of the role

The IT Technician is responsible to use their expertise to monitor, and maintain all IT systems. The IT Technician must be focused on specific computer networks, databases, or systems administration. Must be able to service, repair and maintain information technology systems in both a stand-alone and client-server environment. The IT Technician must be able to participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational. Implement the Iron Mountain integration plan to ensure all Iron Mountain processes are followed consistently and embedded. Managing and tailoring, when necessary, global processes which will drive organisational performance.

Key Accountabilities

Hardware Diagnostics & Repair

Troubleshoot, diagnose, and repair desktops, laptops, servers, and peripherals

Identify and replace faulty components such as RAM, hard drives, power supplies, and motherboards.

Fault Identification

Systematically identify hardware and software faults through diagnostic tools and manual testing.

Provide accurate root cause analysis for recurring or complex issues

System Imaging & Installation

Install and configure operating systems (Windows, macOS, Linux)

Use disk imaging tools to deploy standardized system setups

Software Troubleshooting & Updates

Resolve software errors and application conflicts

Perform routine system updates, patch management, and driver installations.

Data Sanitization

Perform secure data wiping and sanitization of storage devices in compliance with organizational and regulatory standards

Ensure devices are free of sensitive or confidential data before reuse or disposal

Preventive Maintenance

Clean and maintain internal hardware components to ensure optimal function

Perform health checks to prevent failures and reduce downtime

Testing & Quality Control

Run tests to verify proper operation of repaired or reimaged systems

Confirm that devices meet performance and security standards before deployment.

Inventory & Asset Management

Track inventory levels and update asset records.

Maintain accurate documentation for all repairs, parts used, and equipment status.

Documentation & Reporting

Log technical issues, repairs performed, and resolutions.

Keep records up to date for audits and compliance.

Customer Support & Communication

Provide clear, timely updates to users and IT support staff.

Explain technical solutions in a user-friendly manner when needed.

Compliance & Safety

Follow proper ESD (Electrostatic Discharge) and safety procedures.

Adhere to company IT security policies and data protection guidelines.

Knowledge/Skills/Experience

Sufficient experience as a IT/helpdesk Technician

This includes:

Knowledge of hardware technology and concepts

Strong knowledge of data sanitisation, and computer hardware, including Servers, PC Desktops, Laptops, Printers, etc

Proven analytical and problem – solving abilities.

Professional image, attitude and method of operation

University degree/diploma or 2 years equivalent work experience.