At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Primary purpose of the role** The IT Technician is responsible to use their expertise to monitor, and maintain all IT systems. The IT Technician must be focused on specific computer networks, databases, or systems administration. Must be able to service, repair and maintain information technology systems in both a stand-alone and client-server environment. The IT Technician must be able to participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational. Implement the Iron Mountain integration plan to ensure all Iron Mountain processes are followed consistently and embedded. Managing and tailoring, when necessary, global processes which will drive organisational performance. **Key Accountabilities** + **Hardware Diagnostics & Repair** + Troubleshoot, diagnose, and repair desktops, laptops, servers, and peripherals + Identify and replace faulty components such as RAM, hard drives, power supplies, and motherboards. + **Fault Identification** + Systematically identify hardware and software faults through diagnostic tools and manual testing. + Provide accurate root cause analysis for recurring or complex issues + **System Imaging & Installation** + Install and configure operating systems (Windows, macOS, Linux) + Use disk imaging tools to deploy standardized system setups + **Software Troubleshooting & Updates** + Resolve software errors and application conflicts + Perform routine system updates, patch management, and driver installations. + **Data Sanitization** + Perform secure data wiping and sanitization of storage devices in compliance with organizational and regulatory standards + Ensure devices are free of sensitive or confidential data before reuse or disposal + **Preventive Maintenance** + Clean and maintain internal hardware components to ensure optimal function + Perform health checks to prevent failures and reduce downtime + **Testing & Quality Control** + Run tests to verify proper operation of repaired or reimaged systems + Confirm that devices meet performance and security standards before deployment. + **Inventory & Asset Management** + Track inventory levels and update asset records. + Maintain accurate documentation for all repairs, parts used, and equipment status. + **Documentation & Reporting** + Log technical issues, repairs performed, and resolutions. + Keep records up to date for audits and compliance. + **Customer Support & Communication** + Provide clear, timely updates to users and IT support staff. + Explain technical solutions in a user-friendly manner when needed. + **Compliance & Safety** + Follow proper ESD (Electrostatic Discharge) and safety procedures. + Adhere to company IT security policies and data protection guidelines. **Knowledge/Skills/Experience** + Sufficient experience as a IT/helpdesk Technician This includes: + Knowledge of hardware technology and concepts + Strong knowledge of data sanitisation, and computer hardware, including Servers, PC Desktops, Laptops, Printers, etc + Proven analytical and problem – solving abilities. + Professional image, attitude and method of operation + University degree/diploma or 2 years equivalent work experience. Category: Information Technology Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0091617