Overview Responsibilities Primary Responsibilities: Provide IT technical support for incidents of up to high complexity. Analyze, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal customer. Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting issues. Assess issues and recommend alternative actions for incident resolution if available. Facilitate escalation and communication with home office and/or offshore IT teams, and/or vendors, to resolve local incidents that require more advanced knowledge and skillset. Hardware installation, configuration, and maintenance of all desktops, laptops, and peripherals. Hardware installation, configuration, and maintenance of all RF and RFID equipment. Perform Bare-Metal desktop builds using Windows SCCM Perform software installations using Windows Software Center Support Console Understand business processes being supported in fulfillment center and the related critical applications. Interact with business customers and react accordingly to changing environments and business needs. Support the policies, practices, and methodologies of the IT organization. Participate in IT Field Operation initiatives and projects as they arise. Identify trends to proactively prevent problems and escalations. Ability to lift