Description We are looking for a skilled and detail-oriented IT Tech Support specialist to join our team in Boise, Idaho, on a 2 MONTH CONTRACT. In this role, you will provide technical assistance, troubleshoot issues, and ensure seamless operations for end-users. This position requires a strong ability to handle a variety of technical tasks and provide excellent customer service. Responsibilities: • Provide first-level technical support by addressing inbound and outbound calls related to IT issues. • Assist users with troubleshooting hardware, software, and network-related concerns. • Configure network settings, install standard applications, and apply security patches as needed. • Ensure the integration and functionality of new systems within the existing IT environment. • Maintain accurate and detailed records of technical issues and solutions through data entry. • Offer support for Microsoft Office applications, including Word and Excel. • Deliver application support to ensure smooth operation and user satisfaction. • Communicate solutions effectively to non-technical users and team members. • Collaborate with colleagues to identify and implement improvements in IT processes. Requirements • Some experience in IT support, help desk, or technical support roles. • Proficiency in handling inbound and outbound calls to resolve technical issues. • Strong knowledge of Microsoft Word and Excel. • Familiarity with configuring network settings and applying security updates. • Ability to provide application support and troubleshoot software issues. • Excellent data entry skills with attention to detail. • Strong problem-solving abilities and effective communication skills. • Customer-focused approach with the ability to manage multiple tasks simultaneously. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .