POSITION: IT Technician Level 2: Mid-Level

The Mid-Level Technician role will require the employee to have more experience and be able to handle more complex issues, as well as take on more responsibilities. This role requires the ability to mentor junior technicians and manage more aspects of the IT infrastructure. The IT Technician’s goal is to support the organization’s productivity, efficiency, and technical advancement.

Pay Range: $50k to $62k

RESPONSIBILITIES:
• Set-up and configure computers and more complex peripheral devices (e.g., cellular routers, scanners, printers)
• Setup and configure iPhones and iPads within MDM
• Troubleshoot and support mobile devices
• Provide advanced troubleshooting and repairs (hardware and software)
• Install and configure operating systems, application software, and network configurations
• Ensure security protocols and privacy standards are met for users and devices
• Maintain local networks switch configuration changes with the supervision of senior technicians
• Guide and provide orientation to users on the proper use of IT systems and software
• Assist in planning and executing system updates and upgrades
• Track hardware and software inventories, reporting shortages or replacements
• Escalate complex issues to higher-level technicians or management as needed
• Create and maintain user accounts, manage permissions, and implement access controls
• Provide on-call support and after-hours assistance as needed
• Maintain/organize IT stock (e.g. cables, peripherals, devices, etc.)
• Order IT stock with management approval
• Given the nature of IT operations, availability outside of standard business hours, including evenings and weekends, may occasionally be required to complete tasks, perform maintenance, or meet critical deadlines.
• Performs other duties as assigned to meet the goals and objectives of the department and organization

REQUIREMENTS:
• Ability to maintain strong customer relationships by providing excellent service, addressing concerns promptly, and ensuring customer satisfaction
• Excellent verbal and written communication skills
• Must possess strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
• Ability to follow instructions and work independently with minimal supervision
• Strong troubleshooting and analytical skills
• Good knowledge of network configuration, security, and current systems • Ability to train and mentor junior technicians
• Proficient in managing IT assets and performing software and hardware upgrades
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Must be able to pass a drug and alcohol test and possess a valid Driver’s License

PREFERRED EXPERIENCE AND EDUCATION:
• 3-5 years of experience in IT or related positions
• Certification (CompTIA A+, Network+, etc.) or other relevant IT certifications
• A degree in Computer Science, Information Technology, or related field

POSITION COMPENSATION:
• Competitive Salary Range
• Comprehensive Health Care Benefit Package
• Paid Time Off
• 401(k) Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Training Opportunities for Personal and Professional Development
• Outstanding Career Advancement Opportunities for Top Performers