**Description:** **DESCRIPTION** Provides technical support and management for the hotel's information systems and IT infrastructure. Key responsibilities include: + Maintain and update Department Operations Manual and ensure all licenses and systems comply with Hyatt corporate IT standards + Provide technical assistance to hotel management, staff, and guests regarding IT systems, hardware, and software + Manage user accounts, implement security measures, and ensure data backup procedures + Coordinate system repairs, software updates, and project implementations as directed by global and regional IT teams + Handle system failures, rebuild corrupted data, and establish emergency procedures to maintain hotel operations + Support internal and external audits and maintain strong professional relationships with relevant stakeholders + Attend training sessions and perform other duties as assigned **Qualifications:** **QUALIFICATIONS** + Relevant experience in IT systems administration and technical support, preferably in hospitality industry + Relevant education in Information Technology, Computer Science, or related field + **Japanese language proficiency (reading and speaking)** + Professional customer service skills with ability to interact courteously with guests and colleagues + Knowledge of network systems, software applications, and IT security standards + Ability to troubleshoot technical issues and provide timely solutions + Strong organizational and communication skills **Primary Location:** JP-Hokkaido-Niseko **Organization:** Park Hyatt Niseko **Job Level:** Full-time **Job:** Administrative **Req ID:** NIS000615 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.