Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life

This position is responsible for maintaining and proactively managing field office IT systems and infrastructure in operating condition.  In addition, providing Tier3 support for escalations and project work. Reporting to the North Amer IT Manager.

HERE'S WHAT YOU'LL DO ON THE JOB:

Maintain all field office filesystem and data storage integrity.Perform administrative tasks as required to files servers and IT systemsMonitor field site files servers for capacity, utilization, network availability and performance; troubleshoot as requiredMaintain central repository of all sites specific IT Systems documentation and requirementsImplement, maintain, and report on field office system/data backup policies, schedules, and procedures.Coordinate data recovery requirements with field office operations personnel.Document and maintain field office specific disaster recovery plans, validation, and test documentation.Work with internal customers to provide system solutionsWork with regional and global engineering teams for site specific IT infrastructure support.Liaise with Intertek’s offshore global service desk and other technical teams to ensure tickets effectively transition through a centralized service desk application (ServiceNow).Ensure adherence to company IT standards for systems, participate in regular CMC audits of field office IT systems and infrastructure.Work with internal customers to provide system solutionsWrite effective technical documentation as assignedKeep abreast of current technologyPerform other work as required 

What does it take to be successful in this role?

QUALIFICATIONS  AND EXPERIENCE

Degree in Information Technology and/or the equivalent in terms of education, experience, and trainingWorking knowledge of MS server operating systemsWorking knowledge of VM technology; specifically, VMWARE and Hyper V.Exposure to IT systems security, monitoring and configuringKnowledge of DNS, DHCP, Active DirectoryKnowledge of or exposure to SMS and/or other asset management toolsWorking knowledge of backup/restore solutionsKnowledge of networking topologies and network wiring systemsExtensive experience utilizing several operating systemsTechnical certification such as MCS or MCSE preferredExperience with cloud management & deployment services (Azure & AWS)Experience with Exchange Online management via PowerShellExperience with MS SQL server managementExperience with MS FIM/MIM server management.Experience with Dell and HP server hardware/equipment a plus

COMPETENCIES

A history of self-motivation, organization, planning and detail-oriented workThe skill set and desire to stay up with technology changesAble to read, analyze, and interpret technical and business documentationAbility to communicate in English effectively both verbally and in writingAbility to effectively present information and respond to questions from various levels of management and usersAbility to work independently with minimal supervisionA team player, able to work with peers on tasks and projectsFlexible approach to working hours and travel as neededMust be able to participate in a 24 hour on call rotationCultural awareness

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.