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Department OverviewThis position is part of the SOLA Services Department in charge of executiuon of Systems integrations and support activities.
Job Description
Job Title: System Technician
Location: Lima (En el Distrito de San Borja, ocasionalmente en el Distrito de La Victoria (Santa Catalina) y en el distrito de Surco).
Job Summary:
We are seeking a highly motivated and skilled System Technician to join our IT team. The candidate will be responsible for the installation, maintenance, and general support of IT systems, ensuring their efficient and reliable operation. This role requires strong technical knowledge across various IT domains and excellent customer service skills.
Key Responsibilities:
Perform installation, configuration, and maintenance of personal computers (PCs).
Provide support for datacenter operations, including hardware and software maintenance.
Administer and troubleshoot Windows Server and Linux operating systems.
Administration of Virtual Machines under VMWARE and VCENTER environments.
Configure and maintain network infrastructure, including firewalls, routers and switches.
Execute general maintenance and support for a variety of IT systems and hardware.
Diagnose and resolve technical issues in a timely and efficient manner.
Manage fault management environments like Zabbix
Interact directly with customers to understand their IT needs and provide effective solutions.
Maintain positive relationships with IT customers, ensuring a high level of satisfaction.
Strictly follow cybersecurity guidelines
Document technical procedures and solutions.
Deliver user support for the correct use of applications and system tools
Provide end-user training on the use of the information system
Perform initial analysis and detailed documentation of incidents, ensuring traceability of each case
Assist in the execution of maintenance windows, including scheduled night shifts
Record failures using the designated tools and track user support tickets, ensuring proper updates and closure
Communicate in English with the SOC teams in the U.S. or Brazil that monitor the system and with international vendors providing remote support.
#LI-AN1Basic Requirements
Required Qualifications and Skills:
Proven experience in PC installation and maintenance.
Knowledge of datacenter operations and basic server administration.
Proficiency with Windows Server and Linux operating systems.
Understanding of networking concepts, including experience with firewalls and switches.
Demonstrated ability in general maintenance of IT systems.
Proven experience in IT service management
Basic to medium level of English proficiency (both written and verbal).
Excellent interpersonal and communication skills, with a focus on customer service.
Prior experience in customer-facing IT support roles.
Preferred Qualifications:
English B1 Level
CISCO CCNA, CompTIA Network+ or equivalente
Windows Server Administration
Education:
Technical degree in Computer Science, Networking, or related fields.
Experience: 2–3 years in technical support for information systems and IT infrastructure.
Knowledge of: Windows and Linux operating systems (support level), basic networking (LAN/WAN, TCP/IP), ticketing and incident management tools.
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.