The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician in Washington, DC. The selected candidate must be a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per SEC requirements.

*** this position is targeted to go through the end of December 2025 with a possibility of extending longer term***

Duties: 

Troubleshoot issues with multiple mobile devices, including but not limited to:  iPhones, iPads, Android

Plan for obsolescence and decommissioning of Mobile devices in the environment

MDM management with configuration profiles to manage active Apple devices, concentrating on current industry-led security protocols and standards

Complete hardware and software repairs on non-functioning mobile devices

Reset or change client's passwords

Responsible for providing desk side and/or call center support to end users for complex issues. 

Escalation point for IT Support Tech level 1/2. 

Research end-user issues and develops a plan for remediation. 

Performs research and resolution support independently. 

Creates, updates and closes, incident and service requests with the IT service management system.

Adheres to IT Processes and SOPs.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

Participate in multiple projects, serve as endpoint of escalation for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment

Create, maintain, and implement detailed documentation and maintain standard operating procedures for software upgrades, patching, etc.

Install, configure, troubleshoot, and resolve incidents related to Mac/PC hardware, software

Support secure operations by maintaining anti-virus, endpoint security applications and remediating vulnerabilities, security violations, and incidents within designated time constraints

Document and track customer incidents and requests using the ServiceNow incident tracking/ticketing software system.

Required Experience: 

Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, with specialized experience supporting mobile devices

Experience with Microsoft Intune for mobile device management and support

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

CompTIA A+ certification may be substituted for 1 year experience.