IT Support Technician II **Date:** Jul 31, 2025 **Location:** Painted Post, NY, US, 14870 **Company:** Corning Requisition Number: 69852 **The company built on breakthroughs. ​ ** **Join us.​ ** Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   ​Come break through with us.  The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. **Role Purpose** Field Service Technician is responsible for providing desktop computing technical support to networked systems and users, including complex problem analysis, resolution and installation of hardware and software. Participate in the deployment, support and maintenance of equipment, applications and/or services as a member of a support team. **Key Responsibilities** + Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment + Install and upgrade equipment and software + Deploy and maintain mobile equipment like smartphones and tablets + Identify recurring issues, document and escalate to appropriate personnel + Represent technical bridge between technology groups and business units + Make recommendations for improvement in processes and procedures + Follow existing processes and use standard methodologies to carry out assigned tasks + May be required to maintain inventory supplies + Participate on cross-technology teams + Act as an escalation point for desktop technicians + Participate on projects and perform smart-hands duties + Performs other related duties as assigned by management **Experiences/Education - Required** + Associate’s Degree or equivalent experience + Two plus years of experience in infrastructure and/or desktop support arena is preferred + Advanced technical troubleshooting + Strong customer service skills + Strong remote support skills and familiarity with remote support tools + Outstanding interpersonal skills and the ability to team well with others + Computer literate in MS Office programs (Word, Excel, PowerPoint) + Ability to function effectively in stressful situations / circumstances + Ability to work in a close team environment / strong team player / ability to work for multiple project leaders / multiple projects + Problem-solving skills + Ability to build relationships and interact with all levels of the organization + 40 hours/week with the exception of all hands situations and emergency activities **Experiences/Education - Desired** + Process orientation + Prioritization and scheduling + Flexibility with work schedule + Ability to lead a project + Ability to follow direction + Previous experience working in a corporate environment + Ability to manage own workload and set priorities with little supervision. The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO. **A job that shapes a life. ** **Corning offers you the total package. ** Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one + As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions.  + Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. + Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     + Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at. **Nearest Major Market:** Corning