About Us NorthStar Energy Services, aQuanta Services, Inc.(NYSE:PWR) company, is based in Channelview, TX and provides engineering, design, procurement, construction and support services to the chemical, petrochemical, pipeline, oil & gas, bulk storage and terminal industries throughout the country. We offer individual project services as well as turnkey EPC project implementation. NorthStar possesses the skills and expertise to self-perform the design and installation of civil, structural, mechanical, piping, electrical, and instrumentation systems throughout a broad array of industrial applications. Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us. About this Role NorthStar Energy Services is seeking a motivated and detail-oriented IT Support Technician to join our team. In this entry-level role, you will serve as the first point of contact for employees experiencing technical issues, providing timely Tier 1 support and ensuring minimal disruption to day-to-day operations. This position is ideal for candidates who are eager to grow their IT career in a fast-paced, team-oriented environment. What You'll Do + Respond to help desk tickets, phone calls, and walk-up requests in a professional and timely manner + Diagnose and resolve hardware, software, and network issues for end users (Tier 1 support) + Set up, configure, and deploy desktops, laptops, printers, and mobile devices + Install, update, and maintain operating systems and software applications + Create, manage, and disable user accounts in Active Directory and Microsoft 365 + Document issues and resolutions accurately + Escalate complex issues to Tier 2/3 support teams when necessary + Maintain inventory of IT assets, equipment, and supplies + Assist with onboarding of new employees (hardware setup, account provisioning) + Travel 40% of the time + Respond to onsite troubleshooting remote offices What You'll Bring + High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred + 0–2 years of IT support or help desk experience (internships and academic projects count) + Basic understanding of Windows operating systems (Windows 11) + Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel) + Strong troubleshooting and problem-solving skills + Excellent communication and customer service skills + Ability to prioritize tasks and manage time effectively in a ticket-based environment + Willingness to learn and adapt in a constantly evolving technology environment + CompTIA A+ certification (or actively pursuing) preferred + Experience with Active Directory and user account management preferred + Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) preferred + Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) preferred + Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol) preferred What You'll Get As a Quanta Services employee, we offer a wide range of benefits to fit your needs. + 401(k) with immediate matching and vesting + Fully comprehensive benefits packages; Medical, Dental, Vision + Your choice of PPO, HSA, FSA + Short term and long term benefits + Employee discounts on consumer goods Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status.We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department. Apply Here (https://careers-quanta.icims.com/jobs/15595/it-support-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336060817) Connect With Us! ID2026-15595 CategoryInformation Technology Position TypeFull-Time Regular LocationUS-TX-Channelview