Job Description The IT Support Technician delivers technical support for end-user devices, on-premises infrastructure, and Microsoft 365 solutions. This role covers a broad range of IT and helpdesk services, including troubleshooting, diagnosing, and maintaining systems in adherence with company determined best practices. . Acting as the primary contact for vendors, the Technician ensures seamless end-user support while assisting in the design, delivery, and continuous improvement of IT processes and related training materials. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience • 3+ years of experience in technical support • Experience coordinating with technology vendors for troubleshooting and support • Deployment and administration of Microsoft Azure environments • Installation and administration of Microsoft 365 / Office 365 • Exposure to enterprise applications such as ERP, Asset Management, and SCADA (asset, not requirement) • Excellent communication skills, including the ability to explain technical issues to non technical users • Strong analytical and problem solving abilities • Familiarity with process analysis and relevant frameworks • Ability to work independently and collaboratively • Service oriented mindset with a commitment to delivering a positive end user experience