Desktop Support Technician Location: Aguadilla, PR Schedule: Monday–Friday, 8:00 AM – 5:00 PM Employment Type: Long-term Contract (2+ years, renewed annually) About the Role We are seeking a Desktop Support Technician to join a global leader in Aerospace and Defense. In this role, you will provide on-site IT support for Collins Aerospace employees, ensuring smooth day-to-day operations and resolving technical issues promptly. Responsibilities + Provide hands-on desktop support for end-users + Troubleshoot hardware and software issues + Set up and configure new hire workstations + Manage and resolve ServiceNow tickets + Deliver remote support using Bomgar + Perform imaging and deployment of Windows systems + Maintain excellent customer service while resolving technical problems Required Skills + Strong experience in desktop support and troubleshooting + Proficiency with Windows OS and imaging tools + Hardware setup and repair + End-user support Nice-to-Have Skills + Active Directory experience + Familiarity with ServiceNow and Bomgar + Strong communication and customer service skills Why Join Us? + Work with a global Aerospace & Defense leader + Long-term stability with a contract renewed annually + Collaborative on-site environment Work Environment + 100% On-site in Aguadilla, PR h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.