Kforce has a client that is seeking an IT Support Technician in Westborough, MA. Summary: The IT Support Technician delivers first-level technical assistance to end users across both corporate and retail environments. This role acts as the initial contact for IT-related concerns and is responsible for providing timely, professional, and customer-focused support. Ideal candidates are proactive, detail-oriented, and dedicated to delivering high-quality service. Key Responsibilities: * IT Support Technician will serve as the first line of support for hardware and software issues in corporate and store settings * Triage, resolve, and escalate critical incidents while maintaining clear communication with users * Conduct routine follow-ups on open tickets and accurately document all interactions in the IT ticketing system * Manage desktop hardware inventory, including shipping and replenishment of parts * As an IT Support Technician, you will assist with internal projects and application deployments with minimal supervision * Identify and log recurring issues to enhance support processes and user experience * Collaborate with internal teams and external vendors to ensure timely resolution and delivery of IT services