**We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.** Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals with the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own. The **IT Support Technician** provides day-to-day technical support to staff, including installing software, setting up equipment, and troubleshooting hardware and connectivity issues. This role requires strong problem-solving skills, attention to detail, and the ability to clearly communicate technical information to non-technical users. Based in Gaylord, MI, the technician may occasionally travel to other company locations as needed. **What's the job?** + Install and configure software applications across various platforms. + Set up and deploy new desktop and laptop equipment. + Perform basic hardware troubleshooting and diagnostics. + Provide end-user support for routine desktop, printer, and connectivity issues. + Maintain documentation of support tasks and system configurations. + Assist with general IT operations, including inventory and system checks. + Train and educate customers on use of equipment and value of products and services provided. + Adhere to all safety requirements and regulations. + This position reports to a specified Wolverine location-Gaylord, MI, but occasional travel to other WPS locations may be required. + A commitment to the Company’s core values of honesty, integrity, hardworking and a positive attitude. + Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description. + Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. **Minimum Qualifications:** + Must have a high school diploma or equivalent + 1+ Years of IT support + 1+ Years of Customer Service Experience **Physical Demands:** + May spend extended periods on their feet while troubleshooting or setting up systems across departments. + Precision is key when handling small components, connecting cables, or repairing hardware. + Occasionally crouch under desks to access cables, ports, or server racks. + Frequently lift and move equipment like monitors, CPUs, printers, and networking gear often weighing up to 25 pounds + Prolonged screen time and close-up work with small parts require good vision and attention to detail. + Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make discriminations in sound. + While performing the duties of this job, the employee is regularly working in a typical interior/office work environment. + The noise level in the work environment is usually moderate. **Compensation:** Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits. _We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._ **Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. _“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_ Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.