REQ#: RQ201306Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Computer (Software and Hardware) Support Technician

Transform technology into opportunity as a Computer (Software and Hardware) Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Computer (Software and Hardware) Support Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

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Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.

Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and softwareDesigns, develops, implement, and analyze hardware for products.

Develop test strategies to test hardware mechanisms

Develops the strategy and devices to facilitate performance and stress testing for hardware components

Troubleshoots complex challenges related to the engineering of hardware products

Compiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solution

Draft specifications and documentation for hardware components and computer systems

Lead process improvement for hardware engineering processes

Participate in special hardware engineering projects

Communicate and report daily status on all tasks, for all engineers and associates, to the Senior Advisor

Perform other job-related duties as assigned

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead
WHAT YOU’LL NEED TO SUCCEED:Education: BA/BS or equivalent combination of training, education and experience, Security+ certification requiredBA/BS or equivalent combination of training, education and experience.5+ years of experience in an IT support related role.Security Clearance Level: Active Secret required to startBased in Key West, FL (On Site role)

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

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