IT Support Technician I provides first-level support for issues related to computers and peripherals including problem determination, escalation, tracking and resolution. Assists local and remote users with troubleshooting and repairing computer hardware, software, network hardware, and mobiles devices, and performing technical & system diagnostics as required. The Technician understands desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is. Basic knowledge of computer networks is required as Technician may have to troubleshoot issues related to network connectivity and network hardware configurations. The Technician will also be required to assist in asset management & tracking, maintaining internal documentation, and projects involving additions, upgrades, and changes to the company infrastructure.
Responsibilities Essential Duties and Responsibilities:Provide desktop support in-person, via phone, and e-mail correspondenceTroubleshoot and resolve common end-user technical issuesSet up new computer systems including computers, mobiles devices, printers, and network hardwareMaintain computer equipment and software to ensure secure and efficient operationsRepair computer hardware as requiredEscalate trouble tickets as neededHelp to maintain accurate documentation of trouble ticket resolutions and departmental processesFollow established protocols for inventory management throughout the hardware lifecycle, including but not limited to, shipping, receiving, tracking, counting, sorting, labeling, assets tagging, and recycling hardwareAttend and contribute to scheduled meetings as necessaryAssist with other IT related projects or tasks as needed or requiredMust Conduct self in an ethical, legal, and responsible manner at all timesMust adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business ConductQualifications Education/Experience:Minimum high-school diploma/GED equivalentStrong understanding of Microsoft operating systemsGood understanding of Apple operating systemsAble to read and understand technical manualsAbility to multi-task and prioritize projects effectivelyAble to take direction well and apply it as necessary
Benefits
Health, Dental, vision
Short/Long Term Disability
401k Match
PTO/Holiday Plan
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