Job Description This is a position in the Colos Warehouse and Manufacturing team. The ideal candidate will be a detail-oriented, forward-thinking IT Support Specialist passionate about playing a large role in support for the IT field. Colos is a case labeling tool used in the manufacturing space that is put onto pallets as they come down an assembly line in the warehouse. We need someone to help with the support of their product line. Responsibilities Take tickets through servicenow Troubleshoot as needed First line of defense for support with vendors, manufacturers and warehouse management team Assist with on call support as well We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Technical & Functional Skills 3-5 years of experience in an IT support role, working in an IT environment Familiarity with warehouse and manufacturing spaces Strong understanding of working on tickets out of servicenow Ability to communicate with vendors, warehouse management, manufacturing and SAP teams both internal and external. Experience with webservices Experience working with IP addresses, and end user support Strong communication and stakeholder management skills across technical and non-technical audiences. Highly organized, with the ability to manage multiple priorities and maintain attention to detail.