This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to provide top-notch IT support for end user technology and software by identifying, researching, and resolving technical issues? As an IT Support Specialist at Spectrum, you will manage support tickets, phone calls, direct messages, and emails, using excellent communication skills and IT best practices. You will prioritize and resolve tickets within established Service Level Agreements (SLAs) while providing excellent customer service in every interaction. 

How You’ll Make an Impact 

Provide technical support for hardware and software, including desktops, laptops, POS, telephony, and mobile devices 
Investigate and resolve system issues using product knowledge and established methods, maintaining support ticket information within SLA 
Resolve hardware and software problems using remote assistance, managing tickets as needed within SLA 
Support technology and facility moves, maintaining hardware inventory and software compliance 
Collaborate with peers on daily tasks, seeking assistance when needed 
Complete project tasks of low to medium complexity with successful, timely outcomes 
Partner with End User Computing to refine desktop configurations and implement solutions 
Build and maintain positive relationships with customers and colleagues, expanding business knowledge and technical skills 

Working Conditions

Office environment 
Operation of a company pool vehicle 
Travel required to surrounding and remote area locations as needed 

What You’ll Bring to Spectrum 

Required Qualifications

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience 
Experience
Telecommunications or cable industry experience a plus 
Skills
Other related technical certifications (Microsoft 365, Google IT Support Professional, ITIL, CCNA) 

Physical Requirements

Ability to lift up to 50 lbs.
IPC170 2026-68488 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13550 Business Unit: Product and Technology Zip Code: 29170

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.