APPLY NOW EMAIL JOB Full Time West Columbia, South Carolina Date posted 01/30/2026 Business unit: Product and Technology Areas of interest: IT Services/Support, Information Technology Requisition Number: 2026-68488 IPC170 Product and Technology This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to provide top-notch IT support for end user technology and software by identifying, researching, and resolving technical issues? As an IT Support Specialist at Spectrum, you will manage support tickets, phone calls, direct messages, and emails, using excellent communication skills and IT best practices. You will prioritize and resolve tickets within established Service Level Agreements (SLAs) while providing excellent customer service in every interaction. 

How You’ll Make an Impact 

Provide technical support for hardware and software, including desktops, laptops, POS, telephony, and mobile devices 
Investigate and resolve system issues using product knowledge and established methods, maintaining support ticket information within SLA 
Resolve hardware and software problems using remote assistance, managing tickets as needed within SLA 
Support technology and facility moves, maintaining hardware inventory and software compliance 
Collaborate with peers on daily tasks, seeking assistance when needed 
Complete project tasks of low to medium complexity with successful, timely outcomes 
Partner with End User Computing to refine desktop configurations and implement solutions 
Build and maintain positive relationships with customers and colleagues, expanding business knowledge and technical skills 

Working Conditions

Office environment 
Operation of a company pool vehicle 
Travel required to surrounding and remote area locations as needed 

What You’ll Bring to Spectrum 

Required Qualifications

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience 
Experience
Telecommunications or cable industry experience a plus 
Skills
Other related technical certifications (Microsoft 365, Google IT Support Professional, ITIL, CCNA) 

Physical Requirements

Ability to lift up to 50 lbs.
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IPC170 2026-68488 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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