Position Summary: IT Support Specialist

As an IT Support Specialist, you will be a core member of our technical support team, responsible for ensuring the seamless operation of our organization’s IT

systems. Your role encompasses providing hands-on support to end-users, maintaining, and optimizing hardware and software environments, and actively contributing to the overall efficiency and security of our IT infrastructure.

Job Description

What you’ll do:

Respond promptly to IT support tickets/calls, offering effective solutions to hardware and software.Diagnose and troubleshoot issues, utilizing remote assistance tools or providing onsite support when necessary.Escalate complex problems to more engineer / management, maintaining clear communication throughout the resolution process.Install, configure, and deploy computer systems, peripherals, and software applications. Perform routine maintenance, updates, and patches.Ensuring routine backups are completed for desktop and laptop.Replace equipment that has an expired warranty.Assist and maintain asset management / inventory.Create and maintain detailed documentation for IT processes, configurations, and resolution. Keep documentation up to date with changes in system configurations and procedures.Train end users on new devices and technologies.

Requirements:

Minimum of 3+ years of direct, relevant experience in IT support roleStrong communication, customer service, and documentation skillsExperience and knowledge with supporting Microsoft systems/devices, Apple devices, and laboratory device/computer.Experience with system remote management products, deployment tools, security suites, and ticketing system.Ability to execute an incident, request, and project from start to completion.Detail organized and deadline driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly.Excellent teamwork and ability to work unsupervised.

Work Environment:

·       Rotating schedule every 2 weeks. 8am-5pm and 11am-8pm

·       Flexible for weekend on-call

Job Type & Location

This is a Contract position based out of South San Francisco, CA.

Pay and Benefits

The pay range for this position is $40.00 - $48.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in South San Francisco,CA.

Application Deadline

This position is anticipated to close on Feb 17, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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