REQ#: RQ202818Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Discover a career that is challenging, impactful, and mission-critical. Join our team as an IT Support Specialist and make an impact by providing first-level, front-line support to end users with technical trouble tickets and who need platform support. While you help us advance the mission, we’ll help advance your career.

HOW AN IT SUPPORT SPECIALIST WILL MAKE AN IMPACT

Deliver consistent and excellent customer service with helpful, patient, and can-do attitudeModify, move, and install end user equipment (desktops, laptops, printers, etc.)Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstationsDevelop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)Provide advice and onsite training for customer support personnelParticipate and support platform projects such as upgrades or migrations for large user populationsCreate and maintain standard operating procedure documentation

WHAT YOU’LL NEED TO SUCCEED

High School Diploma and/or GED and 0+ years of experience or equivalent years of experienceFoundational knowledge of Windows operating systems and core technology associated with themKnowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCPExcellent communication skillsAbility to relate with users and explain technical issues in a simple mannerStrong time management skills, ability to prioritize and organize a workload and adapt as neededAble to learn new applications and become familiar with new technologies quicklyUS CITIZENSHIP REQUIRED

Nice to Have

Associate of Arts or Associate of Science degree in related field1+ years of experience

GDIT IS YOUR PLACE

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays